What’s permission got to do with it?

Welcome to the third and final entry in this series of customer communication blog posts.  So far we’ve looked at how frequently to contact customers and what communication method best suits you.  There’s just one final piece of the communication puzzle that I want to share with you – permission and relevance. Why are you [...]

How should I contact my customers?

Welcome to the second part of my blog on customer communications – thanks for coming back! My last entry looked at frequency of communications, which leads us naturally into looking at what’s the best method of communicating with customers?  You’ll not be surprised to hear me say that again there’s no ‘one size fits all’.  [...]

There’s snow disruption like snow!!!

The snow hit Exeter in Devon on Monday morning, and as I was at home that day with my daughter, it was a day of playing and building snowmen with neighbours in the close – how idyllic! And periodically talking with friends on Facebook and Twitter keeping up with how thick our individual snow was! [...]

Register domain names with less headaches?

I’ve registered quite a few domain names in my time, with different companies and with different ‘special’ offers. But when it comes to actively using a domain for email and web space for business you need to ensure that your service is without downtime, rather than just registering with the cheapest provider. The best way [...]

10 years ago…..

Can you believe that Google have been around for 10 years already, a company who has acheived so much and made a real stamp on the world. I was reading a crime book the other day and they are referenced in there, I have heard the name many a time in films – it just [...]