Like virtually every organisation, we struggle with the volume of e-mails flowing around the business on a daily basis. Its that ‘first thing in the morning’ feeling when the inbox pops open, and there are 40 ‘short’ notes to be digested.

So we continue to explore the subject of Knowledge Management…. How do we reduce this avalanche of ‘information’, and at the same time, look to making much better use of it all and also still balance this against the need to be good at communicating and maintaining an open culture where employees want to share.

Its an area that most of the major software vendors have a story on, and we’ve talked to most of them, eventually settling on Microsoft’s Sharepoint as a key component in our plans.

This isn’t the end of the story by any means.  The next challenge is balancing the natural tendency and demand of the business for more storage, more collaboration and even more ‘exciting features’ against the sometimes opposing position of the IT teams to ensure that we can back up properly, recover deleted files quickly, keep costs under control and maintain an appropriate level of performance. It’s the never changing dilemma of the IT teams, and one that isn’t going to be solved anytime in the near future!

Things you might be interested in: Sharepoint