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	<title>Eclipse Internet Blog &#187; A Day in the Life&#8230;</title>
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		<title>Bruce Ferguson, a day in the life&#8230;</title>
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		<pubDate>Mon, 22 Dec 2008 09:30:32 +0000</pubDate>
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				<category><![CDATA[A Day in the Life...]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Delivery]]></category>

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		<description><![CDATA[“There is a real buzz in the office when a new call centre goes live,” says Bruce Ferguson, Delivery Manager at JAM IP. Bruce, who is one of about 20 staff based at the company’s Maidenhead office, has been with the business since 2005. One of JAM IP’s strengths is that it is a close-knit [...]]]></description>
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		<title>Lorna Maclean, a day in the life&#8230;</title>
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		<pubDate>Wed, 19 Nov 2008 12:51:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[A Day in the Life...]]></category>
		<category><![CDATA[Business transformation]]></category>
		<category><![CDATA[IT]]></category>
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		<description><![CDATA[Lorna Maclean says she can spend her time at work “spinning plates and juggling balls.” No, she’s not a circus performer, but Head of IT with KCOM. “Because of the complexity of the job, the only things that remain the same every day are that it’s always challenging and always varied,” explains Lorna. As one [...]]]></description>
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